In these uncertain times, we wanted to reassure you that our support team will be available to help if you need us. However from Monday 23rd March our support team will work remotely so we will not have access to our telephone line, therefore if you require our assistance please email email@example.com
For our Year End Closedowns, as already communicated to those clients who have pre-booked, these will now be carried out on line.
We are taking these precautions to keep our staff safe during the coronavirus outbreak. All staff will be working from home and therefore support requests must be made via email to firstname.lastname@example.org for our staff to be able to maintain high levels of customer service. However, in these uncertain times we ask that you bear with us, if our email response is not as prompt as normal, but we will endeavour to respond in 4 hours as per our service delivery.
Please include in your email what it is that you require assistance with so that we can allocate to the most appropriate member of staff.